Since 1995, Dynanet has been providing world-class Desktop Hardware/Software Management IT Service Management. Consistent and convenient access to essential computing and telecommunication resources for every employee is the goal of our Desktop Management services. This includes easy access to critical resources while maintaining the organization’s designated security safeguards. Dynanet utilizes ITIL based concepts and practices to ensure support customers are receiving responsive services. Dynanet professionals have the skills and experience to answer customer’s questions accurately, and to resolve hardware, software and infrastructure issues promptly.

Core Desktop, Server, and Network Competencies Dynanet has the knowledge, experience and certifications to provide world-class management of Information Technology services:

• Expert Microsoft Office and Microsoft applications support (Microsoft Certified Solutions Provider and many individual MCSEs)
• Core Services Management: Email, Database, SAN, Backup/Restore, Web services
• Desktop / Server Hardware & Software Inventory
• Help Desk Implementation & Operations (Tier I, II, and III)
• Software Version and Patch Maintenance
• Hardware / Software Rollouts and major Upgrades
• Training (classroom and deskside) for central services and desktop applications
• Blackberry Integration and Support
• Network Requirements Analysis & Design
• LAN and WAN Performance Management
• Teleconference Management and Audio-Visual Services
• Telecommunications: Voice/PBX, CT, and VoIP