Success Stories

CLIENT: Food & Drug Administration (FDA)

The FDA’s Center for Devices and Radiological Health (CDRH) ensures the safety and effectiveness of medical devices and reviews pre-market applications for devices. By 2003, these activities had evolved into a complex workflow of documents involving thousands of staff members and a redundant array of technology for tracking and status reporting. CDRH contracted with Dynanet to design and build an integrated software solution to replace these independent tracking systems. After carefully evaluating and analyzing stakeholder requirements, Dynanet followed a Systems Development Life Cycle, based on best practices from the Software Engineering Institute and the Project Management Institute, to deliver a customer workflow tracking system. This system has evolved into a powerful tool that helps CDRH accomplish its mission and meet the reporting requirements from the President’s Management Agenda and other performance metric initiatives. This system proved so successful that CDRH continues to request Dynanet’s assistance on other complex software projects.

CLIENT: Office of Personnel Management (OPM)

The Office of Personnel Management’s (OPM) Investigative Services Division (FISD) performs background investigations for federal employees and contractors. This process has been automated through the Personnel Investigation Processing Systems (PIPS). The PIPS application enables data entry of the personnel security questionnaire and subsequent scheduling, tracking, reporting, and closing of approximately two million background investigations annually. There are over 3,000 field investigators and 40 federal agencies that access the system remotely.

Under an Office of Management and Budget (OMB) mandate, OPM was required to implement Standard Form 86 (Questionnaire for National Security Positions) in PIPS and all external systems affected by the implementation of new forms. Dynanet consultants were an integral part of the OPM team that reprogrammed and tested millions of lines of Natural computer code to fulfill the requirements under the OMB mandate. This was a major undertaking due to the complexity and availability of the System. This system is connected to over 60 remote locations throughout the continental United States and maintains internet access throughout Europe and the Far East. The system processes over 75 million transactions per month with 770,000 batch jobs processing in prime shift five days per week. The system and application regularly achieves 100% scheduled availability with about 14,000 registered users. Dynanet helped OPM to succeed on this major endeavor and we continue to support OPM on other initiatives.

CLIENT: United States Air Force

For over 10 years, Dynanet has been supporting the United States Air Force, B-2 Weapons Systems Program. We assist the program in critical areas including IT project management and planning services, systems documentation and network monitoring and developing disaster recovery and continuity of operations plans. We administer and maintain the Program’s firewall systems, managing a highly secure, 15-building LAN. We provide configuration management, capacity management, performance optimization, backup/restore operations, change control administration and overall full-service management of enterprise servers. We design, implement and manage their web-based system for policies, procedures and configurations. We provide expert-level support for escalated service desk tickets and provide software life-cycle maintenance for commercial and custom applications. Because of the Air Force’s defense-related responsibilities, it is critical their communication system is fast, secure and reliable. We implemented performance monitoring and trend analysis management systems and trend analysis mitigation procedures resulting in systems availability that exceeds contract specifications.

The United States Air Force has consistently rated Dynanet outstanding on key performance areas.

CLIENT: General Services Administration (GSA)

GSA consulted with Dynanet to assist in review of the agency’s current delivery of desktop and infrastructure services and to determine an optimum model for end-user service delivery. Working with GSA, Dynanet implemented a shared service delivery model and wrote a multi-tiered plan to help GSA transition from 40 separate technology providers to a single service provider. We developed an IT Governance Process and established GSA’s first IT Infrastructure Shared Services Council to monitor and review progress. Because this was a major shift in business philosophy, performance metrics were critical to ensure success. Working with GSA we reviewed and consolidated all performance metrics into one consolidated Service Level Agreement to monitor all activities under this model.

GSA continues to look to Dynanet for our consulting expertise. We currently provide independent validation and verification (IV&V) of GSA’s selected IT service provider/contractor and developed a Quality Assurance Process for the GSA team. We provide financial expertise to GSA and developed a spend plan and recommendations for cost cutting measures, developed cost projections for incorporation into memorandum of understanding documents and prepared monthly reports comparing monthly budget data to actual data reported to track IT financial expenditures.

CLIENT: Food & Drug Administration

Dynanet operates an application service desk that provides Tier I, II and III support for all FDA CDRH systems including the Dynanet-developed Center Tracking System and the CDRH Ad hoc Reporting System. Dynanet’s user support team evaluates service desk issues to determine the type and urgency of the request. There are generally three types of issues we support – support request, “bug” fix, or system improvement. For a support request, our team resolves the issue and documents our findings. If there is a “bug” fix, our team tries to duplicate the problem and performs the necessary actions to fix the issue and documents our findings. Finally, if we receive a request for a system improvement or modification, we work with the requestor to completely define the issue, classify the change request, prepare requirements analyses of the change request and present our findings to CDRH’s Change Control Board.

Dynanet’s project manager ensures that status reports reflect any significant end-user issue and provides a monthly report about the issues received.